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Exhibitions & Events
Virtual exhibitions and event tickets
Marketplace Support
Buying and selling on our marketplace
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View your order status and delivery tracking in the Orders section of your dashboard.
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Contact our support team to initiate a return or refund for your order.
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View your payment history and resolve billing questions.
Exhibition help
Get help accessing and navigating virtual exhibitions.
Frequently Asked Questions
KICC Virtual Exhibition Platform is an innovative digital marketplace and exhibition space that connects African artists with global collectors. Built by the Kenyatta International Convention Centre, it offers virtual 3D galleries, secure transactions, and a community of art enthusiasts.
Artists are responsible for packaging and shipping their artwork. We provide guidelines for safe packaging and recommend using tracked, insured shipping methods. Some artists offer local pickup options.
After registering as an artist and subscribing to a plan, navigate to your dashboard and click "Create Exhibition". Upload your artworks, arrange them in our 3D gallery builder, add descriptions, and publish when ready.
Browse the Events page, select your desired event, choose ticket type and quantity, then proceed to checkout. You'll receive an e-ticket via email immediately after payment.
We accept M-Pesa, credit/debit cards (Visa, Mastercard), PayPal, and bank transfers. All transactions are processed securely through our escrow system.
We accept M-Pesa, credit/debit cards (Visa, Mastercard), PayPal, and bank transfers. All transactions are processed securely through our escrow system.
Browse the Events page, select your desired event, choose ticket type and quantity, then proceed to checkout. You'll receive an e-ticket via email immediately after payment.
After registering as an artist and subscribing to a plan, navigate to your dashboard and click "Create Exhibition". Upload your artworks, arrange them in our 3D gallery builder, add descriptions, and publish when ready.
Artists are responsible for packaging and shipping their artwork. We provide guidelines for safe packaging and recommend using tracked, insured shipping methods. Some artists offer local pickup options.
KICC Virtual Exhibition Platform is an innovative digital marketplace and exhibition space that connects African artists with global collectors. Built by the Kenyatta International Convention Centre, it offers virtual 3D galleries, secure transactions, and a community of art enthusiasts.
International shipping availability depends on individual artists. Many artists ship worldwide, but some may have regional restrictions. Check the artwork listing for shipping details or contact the artist directly.
Refund policies vary by event. Generally, full refunds are available up to 7 days before the event, 50% refunds up to 48 hours before. Check individual event terms for specific policies.
When a collector purchases artwork, payment is held securely in escrow until the artwork is delivered and the buyer confirms receipt. This protects both artists and collectors from fraud.
Yes! Premium plan subscribers can schedule live events within their exhibitions, including guided tours, artist talks, and live auctions. Visitors can join in real-time from anywhere in the world.
Click the "Register" button on the top right of our website. Fill in your details including name, email, and password. Choose your account type (Collector or Artist) and complete the verification process via email.
International shipping availability depends on individual artists. Many artists ship worldwide, but some may have regional restrictions. Check the artwork listing for shipping details or contact the artist directly.
Refund policies vary by event. Generally, full refunds are available up to 7 days before the event, 50% refunds up to 48 hours before. Check individual event terms for specific policies.
When a collector purchases artwork, payment is held securely in escrow until the artwork is delivered and the buyer confirms receipt. This protects both artists and collectors from fraud.
Yes! Premium plan subscribers can schedule live events within their exhibitions, including guided tours, artist talks, and live auctions. Visitors can join in real-time from anywhere in the world.
Click the "Register" button on the top right of our website. Fill in your details including name, email, and password. Choose your account type (Collector or Artist) and complete the verification process via email.
Many of our events offer hybrid options with both physical and virtual attendance. Virtual tickets typically cost less and include access to live streams, recorded sessions, and interactive Q&A.
Browsing exhibitions and viewing artworks is free for all visitors. Artists can choose from various subscription plans, with free access available for youth (under 35), women, and persons with disabilities.
Exhibition duration depends on your subscription plan. Basic plans offer 30-day exhibitions, while Premium plans allow for longer or permanent exhibitions. You can also schedule specific start and end dates.
Commission rates vary by subscription plan: Basic (15%), Professional (10%), Premium (5%). The commission covers platform maintenance, secure transactions, and marketing support.
Commission rates vary by subscription plan: Basic (15%), Professional (10%), Premium (5%). The commission covers platform maintenance, secure transactions, and marketing support.
Exhibition duration depends on your subscription plan. Basic plans offer 30-day exhibitions, while Premium plans allow for longer or permanent exhibitions. You can also schedule specific start and end dates.
Many of our events offer hybrid options with both physical and virtual attendance. Virtual tickets typically cost less and include access to live streams, recorded sessions, and interactive Q&A.
Browsing exhibitions and viewing artworks is free for all visitors. Artists can choose from various subscription plans, with free access available for youth (under 35), women, and persons with disabilities.
Payments are released to your registered M-Pesa number or bank account within 3-5 business days after the buyer confirms receipt of the artwork. You can track all transactions in your dashboard.
Payments are released to your registered M-Pesa number or bank account within 3-5 business days after the buyer confirms receipt of the artwork. You can track all transactions in your dashboard.
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Support Hours
Monday - Friday: 8:00 AM - 5:00 PM EAT
Kenyatta International Convention Centre, City Square, P.O. Box 30746-00100, Nairobi, Kenya